How can we help you?
Returns
How long will it take for me to get my money back?
After the goods have been received and checked by our returns department, you will receive an email from JACK WOLFSKIN confirming that we have received your returned goods. We will then refund the value of your returns without delay. The method of reimbursement will be the same as the method of payment you selected for your order.
We reserve the right to reject returned products that do not meet our requirements for return.
Contact and help
Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:
Free hotline: Mon-Sa 08:00-20:00 (CET)
