How can we help you?
Online Order
What happens when I have successfully placed my order?
You will receive a green confirmation notification if your order is successful. You will then immediately receive confirmation by email. As soon as your goods are on their way to you, which is usually 1-2 days after placing your order (excluding weekends), you will receive a shipping confirmation.
In rare instances, there may be some items that cannot be sent from your order. If this happens, we will let you know about your partial delivery and/or cancellation in a separate email.
Contact and help
Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:
Free hotline: Mon-Sa 08:00-20:00 (CET)
