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What do I do if a tent pole breaks whilst I am travelling?
Short-term repair solution:
If a segment breaks whist you’re out and about and you wish to continue using the tent, the damaged section can be splinted using the pole repair sleeve which is supplied with every tent: remove any sharp edges as best you can before sliding the repair sleeve over the damaged section and fixing it in place with a few turns of adhesive tape.
Long-term solution:
A broken tent pole should always be replaced. Defective poles can be exchanged at the JACK WOLFSKIN STORE. Please contact your local store or retailer, who will be able to order the appropriate replacement parts for you. In this case, you will need to send the entire pole to us and not just the faulty section. If you purchased the tent from our official JACK WOLFSKIN online shop, then please contact our customer service team concerning your repair request.
Contact and help
Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:
