How can we help you?
Can I get my order delivered to a Jack Wolfskin store?
We offer you a great service with "Click & Collect": you are able get your online orders delivered to one of our JACK WOLFSKIN stores without paying delivery costs.
Simply select the option "Deliver to a Jack Wolfskin store" as an alternative delivery method. You can then get your order sent to your saved “My Store” or select a store in your area using the store finder.You will receive a shipping confirmation via email, and your order will generally be ready to pick up in-store three working days later.
In addition, you can use the tracking link in the shipment confirmation e-mail to ensure that your delivery was successful.
Your items will be ready for collection at your local store for 10 calendar days. If you do not collect your order within this time, it will be sent back to our returns department.
For detailed information on our Click & Collect service, click here.
Contact and help
Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:
