How can we help you?
Returns
I have received the incorrect item – what should I do?
As a general rule, you will, of course, receive the correct product that you ordered. If, however, we have made an unexpected mistake and sent you the wrong item, then please return this by post along with a description of the error:
JACK WOLFSKIN Retail GmbH
c/o E-COM RETOUREN
Wulmstorfer Wiesen 25
21629 Neu Wulmstorf
Germany
You can generate your return label online free of charge. Please go to the Returns page and begin the return process here
Contact and help
Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:
Free hotline: Mon-Sa 08:00-20:00 (CET)
